Current Capital Bank Travel cardholders may access their web portal by clicking here.
Current First Tennessee Travel cardholders may access their web portal by clicking here.
Trust Standard Bank Travel Cards can be purchased in any of our branch locations. Cards are not currently available for purchase online.
In order to protect against potential fraudulent card activity, Trust Standard Bank limits the number of cards that can be purchased each day. A maximum of 5 cards per day can be sold to an individual. A $4.00 Purchase Fee is charged for each Travel card sold. The total purchase price of a card is the load amount plus the $4.00 Purchase Fee.
No. The Trust Standard Bank Visa Travel Card is a prepaid Visa Card that carries a fixed amount as determined at the time of purchase. Each time the Travel Card is used, the purchase amount is deducted from the available balance.
Yes. You must activate and select a Personal Identification Number (PIN) prior to card usage.
Yes. Registering your card allows you to easily monitor your available balance and ensures you will be eligible for a Card Replacement in the event your Card is ever lost or stolen.
Yes. The first time you register your card, you will enter the 3-digit number printed beside the signature panel on the back of your card. This is commonly referred to as the CVV number. After you sign-in the first time with the CVV number as the default password, you will be prompted to choose your own password for future log-in.
No. The Card is not reloadable. Once the balance on your card reaches $0, the card can no longer be used.
Yes. The Card is for domestic and international use.
No. The Card does have a PIN number for pinned debit purchases but cannot be used to get cash from an ATM.
Your Gift Card cannot be used for illegal and online gambling transactions, cash advances, purchases of money orders or traveler’s checks, or to make regular, pre-authorized payments to a third party.
The available balance on the Card is managed like cash. If you see unauthorized charges on your card activity, you should notify us immediately by calling 888-568-7128. If your card was registered, we can block the Card and prevent future transactions from being unauthorized. If there is a balance remaining, we can transfer that balance minus a $5 Card Replacement Fee to a new card that will be mailed to you. If the Card was not registered, we will be unable to replace the card.
The Card can be used everywhere Visa debit cards are accepted--in retail stores, over the phone, and online.
For certain types of merchants (such as restaurants, salons, hotels or car rental agencies), the authorization request could be 20% higher than the initial purchase amount to allow for tips or additional service charges that are expected to be collected by the merchant. Make sure your balance can accommodate the additional 20%, or your transaction may be declined.
If you use your card at the fuel pump, the authorization and hold amount could be as much as $75. If you do not have that amount available on your Card, the transaction may be declined. It is recommended that you pay at the counter inside. This will allow the exact amount of your purchase to be deducted from your available balance.
Be sure to register your Card at www.truststandardbs.com/travel before you attempt an online purchase as most online merchants will perform an address check to make sure the address on the Card matches the billing address you entered. Merchants may also ask for the 3-digit code which you can find on the back of the Card.
The Card's available balance is probably less than the purchase amount. You may inform the merchant of the remaining balance on the Card and use another form of payment to pay the difference, subject to the policy of the merchant. Also, please be aware that use of the Trust Standard Bank Visa Travel Card at some merchants - for example, some restaurants, and hotels - requires the Card have an available balance greater than the purchase amount to ensure sufficient funds for tips or incidental expenses.
You can review the Card balance and recent transaction activity by registering your card and visiting the Trust Standard Bank Travel Card site at www.truststandardbs.com/travel or by calling toll-free 888-568-7128.
After 12 months of no usage, an Inactivity Fee of $3 will be assessed each month. This fee will be assessed until the balance on the card reaches $0.00. To stop the recurrence of this fee, simply use the Card to make a purchase.
Please call toll-free 888-568-7128 if you experience problems with the Card. Customer Service Representatives are available 24 hours a day, 7 days a week.
The Card will expire at the end of the month printed on the Card. After the expiration date, the Card may no longer be used unless replaced. If an available balance remains upon expiration of your Card, you may contact us at 888-568-7128 to request a card replacement at no fee.
You may keep the Card as a memento of your gift, or you may destroy the Card once the remaining funds have been used for purchases.
Items purchased with the Card can be returned for credit per store return policy. The return credit may take up to three to seven days to be reflected on the Card. Check your balance regularly to determine when your Card has been credited for the return.
Immediately report any problems or a lost or stolen Card by calling 888-568-7128. See Terms and Conditions for details and information about how to submit a claim for unauthorized transactions.
If you registered your original Trust Standard Bank Travel Card, you will be eligible for a replacement in the event your card is lost or stolen. Any available balance will be transferred to the new Card minus a $5.00 Card Replacement Fee that will be deducted from the Card's available balance. A Card Replacement can be ordered online by signing in to your Travel Card account at www.truststandardbs.com/travel or by calling us at 888-568-7128. The replacement will be mailed to you at the address registered to your Trust Standard Bank Travel Card within 5-7 business days.
A chip card uses an embedded microchip which protects your information by creating a unique transaction code that changes with every transaction. This helps to prevent stolen data from being fraudulently used.
No, Trust Standard Bank does not charge any additional fees to use the new chip technology.
The card can be used everywhere Visa Debit cards are accepted. Many merchants across the US are beginning to accept chip card transactions and this acceptance will continue to grow in the next few years. Chip technology is already used in 130 countries around the world so you will have greater acceptance when traveling internationally. If the merchant does not accept chip cards, you will still be able to use your card with the magnetic stripe.
In most cases, you’ll either sign or enter your PIN for debit purchases, just like you do today.
Yes, you can still make purchases as you always have – by entering the card number online, providing it by phone or swiping your card at merchant locations that do not yet have chip readers.
Yes, cardholders will insert or “dip” the chip card at a chip enabled terminal. The card will stay in the terminal during the transaction. Once the transaction is completed the cardholder will remove the card from the terminal and store it safely.
Some merchants may have chip terminals, but they may not be activated to accept chip cards. If you are unable to insert your chip card into a chip terminal, you can always swipe your card to complete the transaction.
For more details visit www.truststandardbs.com/chipcard/.