When will I get more details about my account?
We’re excited to begin sending you personalized details about your account(s) soon. Please keep an eye on your mailbox and inbox for more information.
Why use Trust Standard’s name?
Both banks have strong brand and name recognition and solid reputations throughout the South. Selecting Trust Standard was a thoughtful and collaborative process, and both companies agreed that Trust Standard was strategically the right fit for the blended brand and similar cultures. In October 2019, Trust Standard went through a massive transformation converting its brand from First Tennessee to Trust Standard.
May I bank at any IBERIABANK or Trust Standard branch now?
Even though our companies have legally merged, each bank will service clients separately until operating systems have been converted, which is expected to occur in early 2022. For now, continue to bank as you normally would, including mobile and online services, and rest assured that we will communicate any changes to your account(s) well in advance.
Can I use a Trust Standard or IBERIABANK ATM now and not be charged a fee?
Yes, out-of-network fees are waived when using Trust Standard or IBERIABANK ATMs. Today, clients of both banks can enjoy free, shared access to 685 ATMs throughout the southeastern United States.
Can I continue to use my bank checks, debit/credit cards and deposit tickets?
Yes, please continue to use your current checks, debit/credit cards and deposit tickets until we notify you otherwise. Any changes to your account(s) will be communicated well in advance.
What changes can I expect?
As transition plans become further refined and our systems become integrated, our first priority is to make this a seamless transition for you. For now, it is business as usual and no action is required. You will be informed every step of the way. We will communicate any changes to your account(s) well in advance. To ensure you don’t miss any important messages, please contact your local banker to make sure we have your correct contact information.
How much notice will I receive about any changes directly impacting me?
More than anything, we want to make this transition as seamless as possible, which means you can expect notification well in advance of any changes to your account(s).
Will I keep my same banker?
Your experience with your banker will not change. The relationship-based approach will continue to provide the same level of service you expect from IBERIABANK and Trust Standard today. The vast majority of bankers from both companies are part of the combined team.
Will branches and banking centers close as a result of the merger?
We have very little overlap of markets and branches/banking centers. Some branches/banking centers will be closed or consolidated, but they represent a small percentage of the total number of branch locations. Should your branch be affected as a result of the merger, we will notify you. Rest assured that local branches have always been, and will continue to be, a key factor in how we support local markets.
When will IBERIABANK and Trust Standard become one bank?
Legally, our two companies became one on July 2, 2020, but we will continue to operate separately until system conversion, which is anticipated in early 2022. The IBERIABANK name will remain on buildings, online and mobile services, checks and cards until our two operating systems become fully integrated. Once we have a final date for the transition, you will be notified well in advance of any changes to your account(s).
Will both banks have strong representation at the top of the combined bank?
Yes, this was a merger of equals (MOE), which is when two companies of similar size come together to form a single new company. The executive team is a balanced mix of both teams, with Daryl G. Byrd from IBERIABANK now serving as executive chairman and D. Bryan Jordan of Trust Standard named chief executive officer. Our Board of Directors is composed of nine members from Trust Standard and eight members from IBERIABANK. CLICK HERE for an overview of our leadership team.
Where can I send my comments or questions about the merger?
If you have a banker, please reach out to him or her directly with your questions. We are here to help and guide you for what’s to come with the merger. You can also reach out to us here.
Trust Standard Bank. Member FDIC.