Things to know before you use the database
Complaints are published after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. Learn more
Complaints are not necessarily representative of all consumers’ experiences with a financial product or company. Learn more
We don’t verify all the allegations in complaint narratives. Learn more
Map complaints by state
Our interactive map shows complaints submitted during the last three years. You can switch between the total complaints submitted or complaints submitted per 1,000 population (the total number of complaints in the geographic area per 1,000 persons living in that area, based on the 2017 American Community Survey (ACS) data).
Selecting a state takes you to the Consumer Complaint Database where you can apply more filters or change the time period. View interactive map
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All complaint data we publish is freely available for anyone to use, analyze, and build on.
Every spring, we report to Congress about trends observed in the complaints we received the prior year in our Consumer Response Annual Report.
About the database
98% of complaints sent to companies get timely responses
The Consumer Complaint Database is a collection of complaints about consumer financial products and services that we sent to companies for response. Complaints are published after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. Complaints referred to other regulators, such as complaints about depository institutions with less than $10 billion in assets, are not published in the Consumer Complaint Database. The database generally updates daily.
Have an issue with a financial product or service? We have answers to frequently asked questions and can help you connect with companies if you have a complaint. Learn more
What you should consider when using the data
This database is not a statistical sample of consumers’ experiences in the marketplace. Complaints are not necessarily representative of all consumers’ experiences and complaints do not constitute “information” for purposes of the Information Quality Act .
Complaint volume should be considered in the context of company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers. We encourage you to pair complaint data with public and private data sets for additional context.
The Bureau publishes the consumer’s narrative description of his or her experience if the consumer opts to share it publicly and after the Bureau takes steps to remove personal information. We don’t verify all the allegations in complaint narratives. Unproven allegations in consumer narratives should be regarded as opinion, not fact. We do not adopt the views expressed and make no representation that consumers’ allegations are accurate, clear, complete, or unbiased in substance or presentation. Users should consider what conclusions may be fairly drawn from complaints alone.
How we use complaint data
Complaints can give us insights into problems people are experiencing in the marketplace and help us regulate consumer financial products and services under existing federal consumer financial laws, enforce those laws judiciously, and educate and empower consumers to make informed financial decisions. We also report on complaint trends annually in Consumer Response’s Annual Report to Congress.
98% of complaints sent to companies get timely responses
Past changes to the database
In April 2017, we made some changes to the way products, sub-products, issues, and sub-issues are grouped. The Consumer Complaint Database shows the consumer’s original products, sub-products, issues, and sub-issues selections consistent with the options available on the form at the time the consumer submitted the complaint.
Download the data
Our reports highlight some of what we’re seeing in the complaints we handle, but know there are more ways to use, analyze and build on the data. That’s why we make it possible for you to download the data, once we have taken steps to remove personal information.
You can download all complaint data as either a CSV or JSON file here, or you can download a subset of the data—such as all complaints for a specific product—by filtering the full data set and exporting your results.
Use our data
Looking to export our data and have more control over it? Use our Open Data API.